GlobalTrade
-Bank
- Category
- Development
- Start Date
- 23 January 2024
- Client
- WordPress
- Handover
- 25 April 2024
Executive Summary
GlobalTrade Bank, a mid-sized international banking institution with $5B in assets, partnered with Smarter Revolution to revolutionize their customer service operations and streamline internal processes through AI automation. Within 12 months, the bank achieved remarkable improvements in customer satisfaction, operational efficiency, and cost reduction.
- Brand Development
- UX/UI Design
- Front-end Development
- Copywriting
- WordPress Development
The
Challengees
GlobalTrade Bank faced several critical challenges:
- Rising customer service costs with 24/7 support demands
- Average response time of 4+ hours for customer inquiries
- 35% customer dissatisfaction rate with support services
- Manual processing bottlenecks in routine banking operations
- High operational costs in customer service department
- Increasing competition from digital-first banking platforms
GlobalTrade Bank, a mid-sized international banking institution with $5B in assets, partnered with Smarter Revolution to revolutionize their customer service operations and streamline internal processes through AI automation. Within 12 months, the bank achieved remarkable improvements in customer satisfaction, operational efficiency, and cost reduction.
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